Right of withdrawal

You are legally entitled to withdraw from this binding agreement within the time period of 14 (fourteen) days without substantiation.

The right of withdrawal accounts a period of 14 (fourteen) days, taking effect from the date that the customer or a third party member have received the order.

In order to make use of your legal right of withdrawal, you may contact TRÉVO at

Trévo LLC, 1601 NW Expressway, Suite 1800,

Oklahoma City, Oklahoma 73118, USA


and inform the company with an explicit statement (for ex. Letter, fax, or e-mail) regarding your right of withdrawal. You can, but are not required to make use of the attached form for your right of withdrawal.

In order for your right of withdrawal to be processed, you are solely expected to send the form of withdrawal within the above mentioned time period.

Consequences of withdrawal

In case of the customer withdrawing from the contract agreement, payments received by the company, including shipping payments (with the exception of the customer demanding to use another form of shipment besides the standardized option that is offered by the company) will be refunded within the time period of 14 days, starting from the date on which the right of withdrawal form was received by the company. The refund will be processed in the same manner of the original transaction, except if clearly agreed upon differently by both parties. The refund will be entirely free of charge. TRÉVO can hold on to the refund until the returned products have been received or a valid confirmation of reshipment has been made available, depending on which of the two occurs first.

After you have received the form necessary to issue the withdrawal, the products are to be send back to TRÉVO within the time period of 14 days. The products have to be received by the company within the fourteen day time limit. Costs resulting from the direct reshipment to the company are to be met by the customer.

The customer is only liable for defects of the product, if those defects result from an incorrect treatment by the customer of the product, exceeding the standard examination of condition, quality and functionality of the product.

The form for right of withdrawal can be exerted from this website.

Sample Cancelation Form

(If you wish to retract from the contract, please fill in the following form and send it back to us.)


Trévo LLC, 1601 NW Expressway, Suite 1800,

Oklahoma City, Oklahoma 73118, USA


I/we (*) hereby retract from the contract bindingly agreed upon by me/us (*) regarding the purchase of the following goods and services:

–      Ordered on (*)/ received on (*):

–      Name of customer (s):

–      Address of customer (s):

–      Signature of customer (s) (only in case of written communication):

–      Date:

(*) omit if non-applicable